Privacy Policy


This privacy policy sets out how Fred.\ (Fred. Olsen Travel) uses and protects any information that you give us when you use one of our collections of websites.

Fred.\ (Fred. Olsen Travel) is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using one of our websites, than you can be assured that it will only be used in accordance with this privacy statement.

Fred. Olsen Travel may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/01/2013.

What we collect


Our site's registration forms require users to give us contact information. Contact information from the registration forms is used to send purchases or information about our company. The customer's contact information is also used to get in touch with you when necessary.

We may collect the following information:

  • title, first name and surname
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers


What we do with the information we gather


We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


Choice/Opt-Out


Our websites provide users the opportunity to opt-out of receiving promotional/marketing information from us. If you would like to op-out then please uncheck the register to mailing list opting when using the contact or brochure request forms on any one of our websites. If you would like to stop receiving promotional/marketing information the please use the 'unsubscribe' link which can be found on any email we send to you; alternatively please make this request via one of our contact us forms.

Security


Fred. Olsen Travel is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies


A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Fred. Olsen Travel utilises third-party tracking applications such as Google Analytics which provide us with information on website traffic and behaviour patterns to help maintain a better user experience. Google Analytics measures and analyses traffic to the website including unique visitors and information on visitor sessions. If you have any questions about Fred. Olsen Travel's use of cookies then please send us a message by visiting our Contact Us page.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites


Our website(s) may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information


You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us


We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Fred.\, Olympus House, 2 Olympus Close, Ipswich, IP1 5LN. Our company registration number is 02287241.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.